Privacy
Artus Expeditions is a wildlife expedition operator based in Ulaanbaatar, Mongolia.
We are responsible for the personal information we collect and use. If you have any questions about this policy or your information, contact us at contact@artus-expeditions.com.
This policy explains how we collect, use, store and share personal information when you:
It applies to every person included in a booking, not only the person who makes the initial enquiry or payment.
The information we collect depends on your enquiry, booking and expedition. It may include:
We keep records of invoices, deposits, payments and refunds.
If you pay through a bank, card processor or another payment service, that provider processes your financial information under its own privacy policy. We do not normally receive or store your full card details.
For your safety, we may ask about:
We only ask for information that could reasonably help us prepare the expedition or respond to an emergency.
We may take photographs or film during an expedition. We ask separately whether you agree to identifiable images of you being used on our website, social media or publications.
Declining photography consent does not affect your booking.
When you visit our website, basic technical information may be collected automatically, including:
Most information comes directly from you when you:
We may also receive information from:
If you give us information about another person, please make sure they know that you are doing so and have access to this policy.
We use personal information to:
We do not sell or rent personal information.
Where applicable law requires a legal basis, we use your information because:
Where we rely on consent, you may withdraw it at any time. Withdrawing consent does not affect processing that already took place lawfully.
Medical and health information receives additional protection.
We collect it only when it is relevant to your safety, the suitability of an expedition or emergency care. We normally process this information with your explicit consent.
In an urgent situation, we may use or share relevant information when reasonably necessary to protect your life or health, arrange treatment or organise an evacuation.
Access is limited to people who need the information. This may include your expedition leader, relevant guides, medical services, your insurer or emergency-assistance provider.
Medical information is never used for marketing.
We share only the information reasonably needed for a particular purpose.
Depending on your expedition, this may include:
Some providers act under their own privacy policies and legal responsibilities.
We do not give partners more information than they reasonably need to provide their part of the expedition.
Artus Expeditions is based in Mongolia, and much of your information will be processed or stored there.
Your information may also be shared with providers in other countries, including airlines, insurers, payment providers, email services and cloud-storage providers.
Data-protection laws differ between countries. Where required, we take reasonable steps to protect international transfers through appropriate contracts, safeguards, limited access and sharing only the information needed.
By booking an expedition in Mongolia, you understand that some information must be transferred to and processed in Mongolia in order to provide the trip.
We keep personal information only for as long as reasonably needed for the purpose for which it was collected, or for the period required by law.
In general:
When information is no longer required, we delete, anonymise or securely destroy it.
Some information may remain temporarily in protected backups until those backups are routinely replaced.
We use reasonable technical and organisational measures to protect personal information against loss, misuse, unauthorised access, disclosure or alteration.
These measures include:
No system can be guaranteed completely secure, but we take reasonable steps appropriate to the nature of the information.
We will send marketing emails or expedition news only when you have asked to receive them or when applicable law otherwise allows us to contact you.
You can unsubscribe at any time by:
Unsubscribing from marketing does not stop essential messages about an existing enquiry or booking.
We do not share contact information with other organisations for their own marketing.
We request photography consent separately from the booking conditions.
If you give consent, we may use identifiable photographs or film of you on:
You may withdraw your consent for future use by contacting us. We will stop using the image in new material where reasonably possible.
Withdrawal may not make it possible to recall printed material already distributed or content already shared by other people, but we will remove material under our direct control where reasonably possible and legally required.
Our website may use cookies or similar technologies.
Essential cookies help the website function and do not normally require your consent. Optional cookies may help us understand how visitors use the site or measure the effectiveness of our communications.
Where required, optional cookies will not be placed until you have made a choice.
You can control or delete cookies through your browser settings. Disabling some cookies may affect how the website works.
If we begin using additional advertising or analytics services, we will update this policy and provide any consent options required by law.
Depending on the law that applies to you, you may have the right to:
These rights are not absolute. We may need to keep certain information to complete your booking, meet a legal obligation, protect someone’s safety or deal with a legal claim.
To make a request, contact us at contact@artus-expeditions.com. We may ask for information needed to confirm your identity before releasing or changing personal information.
We will respond within the period required by the law that applies to your request.
We do not use personal information to make decisions about travellers through fully automated systems or profiling.
Decisions about the suitability of an expedition are made by people and are based on the information you provide, the itinerary and reasonable safety considerations.
When a traveller is under 18, booking and safety information should be provided or approved by their parent or legal guardian.
We do not knowingly use a child’s personal information for marketing without the appropriate permission.
Our website may contain links to airlines, government authorities, conservation organisations or other third-party websites.
Their websites and privacy practices are outside our control. Read their privacy policies before giving them personal information.
We may update this policy when our services, website providers or legal obligations change.
The latest version will be published on our website with the date of the update. If a change significantly affects how we use information already collected, we will notify the people concerned where reasonably possible or legally required.
For questions, requests or concerns about your personal information, contact:
Artus Expeditions
Ulaanbaatar, Mongolia
If you are not satisfied with our response, you may have the right to complain to the relevant data-protection authority in your country.
